INTERNAL ONLY - Patient Financial Counselor

ABC Story:  

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured. 

    Summary: Reporting to the Payment Posting Manager, this role supports the operations of the Action Behavior Centers, LLC (ABC) Revenue Cycle Management (RCMN) team to communicate all aspects of financial obligation to our patients. Goal of the position is to review the verified benefits and meet with individual families to establish expectation of patient financial responsibility, review the patient billing process and set up monthly payment plans.  

Duties and Responsibilities:

• Schedule meetings with all new ABC patients and existing ABC patients that have had changes to their existing insurance coverage to review the impact of ABC policy related to their patient responsibility.
• Review the verified benefits with the family to confirm the Maximum Out of Pocket (MOOP) and the expected financial responsibility for treatment.
• Explain the ABC billing process to educate the family on how their insurance will be billed and how the patient billing process works.
• Confirm all patient demographic data and primary contact information (phone, email, address, etc.)
• Assist families with Central Reach patient portal set up, notification settings, and payment functions
• Review obligations of the family if there are any changes/updates to their employment or insurance coverage.
• Confirm completion and submission of charity care application and required supporting documentation.
• Contact patients as Coordination of Benefit (COB) issues arise based on communication from the RMC team or directly from the payors.
• Handle all communications with families in a courteous and professional manner, interact with sensitivity and be responsive to their individual needs.
• Receives and places telephone calls in a skillful manner using appropriate language.
• Handle all telephone requests with courtesy, accuracy, and respect for confidentiality while following all HIPAA regulations for privacy.
• Perform miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required:

• Ability to manage high volumes of work and organize/maintain a schedule independently.
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Understanding of the RCM process overall preferred but not required.

Minimum Job Requirements:

• High School Diploma required, Bachelor’s Degree in Business/Management or related area (or current enrollment in a similar program) preferred.
• 2 years’ experience related to the duties and responsibilities specified.

Perks:

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure 
• Student Loan Repayment Employer Contributions 
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare 
• Door Dash Pass and Regional Night of Honors 
• Up to $600 Student Loan Repayment Options & Tuition Discounts 

Additional Rewards:

• Professional development: we want to pour into you as you pour into ABC 
• Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do! 
• 401K Retirement Plans with company matching

Our Community & Culture

• Instagram: https://instagram.com/actionbehaviorcenters
• Facebook: https://facebook.com/actionbehaviorcenters

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ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.

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