INTERNAL ONLY Visiting Clinical Program Director

Position: Visiting Clinical Program Director

Type: Full Time

Location: Remote with travel

This position will lead the Visiting BCBA Program under the supervision of the VP of Clinical Services. This is a director level role that will oversee the successful development and growth of the Visiting BCBA program with partnership from regional directors and market level leaders.

Position Description

• Monitor hiring goals, interview candidates, and work closely with clinical talent advisors

• Onboard and train Visiting BCBAs

  • Provide additional onboard training specific to telehealth (e.g., clinical practices, relationship building through telehealth, use of technology)

  • Continue training through monthly meetings, question answering, and one off skills training sessions

  • Oversee multi-state license priorities, timelines, followthrough, payment processing, and credentialing communication 

• Retrain and performance manage Visiting BCBAs

  • Monitor clinical KPIs and solicit center level feedback to develop goals with Visiting BCBAs

  • Identify and retrain on skill gaps, reinforce improvement, implement next steps in progressive discipline as needed

  • Provide RCDs and CDs guidance on reinforcement and performance strategies

  • Oversee annual performance reviews

  • Mediate conversations and facilitate action plans as concerns arise from the BCBA, CD, OM, RCD, or RDO

• Delegate Visiting BCBA resources across markets and communicate decisions to regionals and Market Leaders

• Manage travel arrangements and coordinate with travel leaders and finance to resolve travel related barriers

• Partner with HR on Visiting BCBA leave of action, accommodations requests, and traveling parent benefits

• Demonstrate flexibility as the needs of the program evolves

• Respond and adjust behavior when feedback is provided

• Assist with other projects when time permits

Qualifications

• Has at least 3 years of experience at ABC

• Either currently or previously held an ABC role as:

  • RCD (no minimum tenure)

  • GCD (no minimum tenure)

  • Sr. CD (minimum of 6 months) or 

  • HQ equivalent role (minimum of 6 months)

• Demonstrates a strong working relationship with director and market level leaders

• Demonstrates excellence through KPIs and core values

• Has a strong understanding and experience partnering with leaders and key decision makers across departments

• Experience in organizational behavior management strongly preferred

• Experience in the delivery, training, or management of telehealth services

• Demonstrates an ability to quickly access current policies, procedures, and resources independently 

• Friendly, genuine personality who enjoys helping others

• Strong organization skills, independent motivation, reinforced by meeting goals

• Accepts and applies feedback

• Proficient in Google Suite and Salesforce