INTERNAL ONLY Family Advocate - North Carolina

Action Behavior Centers, a leading behavioral health organization for children with autism based out of Austin, Texas, is looking for a professional, energetic, organized, and driven advocate to join our team in a Teammate and client family focused role to help support and collaborate with teammates and leaders in the Applied Behavior Analysis (ABA) therapy world.

We are seeking a Family Advocate, a teammate who will act as a liaison between our organization and the parents/guardians of our patients to drive internal communication, on-going support, and Autism advocacy.  We are seeking a candidate with excellent communication skills, a passion for helping and supporting children, and a strong knowledge of the resources available to families with children diagnosed with autism. 

Duties and Responsibilities

1. Serve as a point of contact between our organization and families with children diagnosed with autism spectrum disorder, fostering and maintaining relationships with the families that we serve or have served. 
2. Develop relationships with community organizations and schools to promote an understanding and commitment to ABC’s mission to provide excellent quality therapy to children in need. 
3. Conduct outreach to parents and raise awareness of Action Behavior Center’s mission, values and expertise in providing ABA therapy services. 
4. Organize events and workshops for families of children diagnosed with autism to inform them of ABC’s services and other resources available to them. 
5. Serve as an advocate for families of children diagnosed with autism, ensuring that their voices are heard and their concerns are addressed. 
6. Gather information and testimonials; provide process improvement activities related to increasing and maintaining family and parent success, commitment and satisfaction. 
7. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree required (preferred in Public Relations, Operations or Business, Human Resources, Social Work or related field and 1+ years of community engagement or relations experience) 
• Strong familiarity with the resources available to families with children diagnosed with autism and the ABA services that Action Behavior Centers provides. 
• Ability to travel within designated regions and across regions as required.
• Travel requirement of two to three weeks at a time during campaign surges.

Knowledge, Skills and Abilities Required / Preferred 

• Strong interpersonal and communication skills to build rapport
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work independently as well as part of a team; ability to foster a cooperative work environment and work collaboratively and empathically with others. 
• Strong critical thinking and judgment skills; ability to develop strong preliminary investigative questions and use judgment skill to make assessments and ask the right follow up questions.  
• Strong sense of empathy and compassion for the families you serve.  
• Ability to work flexible hours as needed. 
• Ability to speak Spanish not required but preferred

Benefits:

- Paid time off and 12 days of company wide holidays

- Health/Dental/Vision 

- 401k with 2% match

- Competitive salary

- Fun, dynamic working environment