Center Insights Service Provider SME II

Action Behavior Centers “ABC”

HQ: Austin, TX

Role: Center Insights Service Provider SME (Hybrid)

ABC Story:

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 3000+ strong serving thousands of children with ASD. Growth with intentionality: We have a main focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Job Description:

The Center Expansion Service Provider SME will become a foundational member of ABC’s growing Center Expansion team.  This position will report directly to ABC’s Director of Center Expansion. This position may be remote/hybrid, but ABC prefers candidates to be based in Austin, TX who are willing to work from ABC headquarters 2-3 days per week.  This role will be primarily responsible for leading and managing KPI’s, maintaining daily awareness to drive 100% janitorial and handyman coverage, and ensuring 100% vendor compliance is met.  The ideal candidate will have at least 2-5 years of project management, customer support or operations experience.

What You’ll Be Doing:

• Support ABC’s center insights departments to lead the development and maintenance of the janitorial and handyman services
• Develop and maintain daily communication and data tracking for OMs and executive leadership
• Provide weekly updates of reports to different functional groups and help track KPIs and progress of initiatives
• Assist in the development and implementation of best practices and procedures;
• Attend team meetings, phone conferences, and training as needed or required;
• Other duties and responsibilities as assigned.

What You’ll Bring With You:

• Associate's degree or Bachelor's degree and related work experience.
• 2-5 years of project management, operations or customer service experience
• Excellent computer skills and proficiency in MS Word, Excel, PowerPoint, Outlook/Google Mail, and other related software required.
• Excellent written, verbal, and interpersonal communication skills.
• Professionalism and courtesy in all interactions in person and by telephone.
• Time management skills and ability to work independently, handle multiple priorities with shifting time frames, and meet tight deadlines; willing to learn with a high degree of initiative, urgency, and follow-through.
• Attention to detail and organizational skills.
• Self-starter who can think critically and excel in a fast-paced and challenging work environment. 
• Ability to initiate efforts and work independently within the scope of responsibilities and with minimal supervision.
• Excellent writing skills; ability to write clearly, concisely, and persuasively.
• Some travel required (less than 10%).
• Traits of success in this position include (but are not limited to) a commitment to ABC's core values; including ABC’s unofficial core value of GSD (“Gets ‘Stuff’ Done”) with the ability to demonstrate the core values positively and proactively to co-workers, management and/or vendors in everyday performance and interactions.

Benefits & Perks

• Learning is one of our core values! It's instilled in our culture through our Learning in Action series, Badge Up program, and annual leadership summit.
• Medical, Dental, and Vision 
• Student Loan Repayment
• Maternity/Paternity Award of up to $3,000
• FSA for childcare
• Short Term Disability options
• Calm App/NURX/Door Dash subscriptions
• Team Happy Hours and Retreats!
• 401K Retirement Plans with company matching
• Personalized Career Progression plans with readiness to the next role
• Up to 22 paid days off per year
• Tuition discounts through our university partnerships